After Sales Services

After Sales Services

Goods Replacement for low cost consumer products and a repair concept is economically unsound. However, we will offer our cost effective replacement service in its place.

This service includes:

• Delivery unpacking
• Checking the guarantee validity
• Wrapping of the replacement product
• Return to the customer
• Storage of the replacement goods
• Statistics
• Environmentally sound disposal of defective goods
• Customer correspondence

Typical products included in this service are for example small electrical household goods, tools, clocks, etc.

Repair Service offers you assistance from our repair service team, if there are problems concerning valuable goods. This service can however only be offered in conjunction with long-term service contracts, since years of supply and stock keeping have to be guaranteed by us. We would be pleased to make you a corresponding offer.

Optimising (rework) of Goods is affected by the flow of goods from foreign countries where routes of transport can be long. Climatic problems may exist, stress on materials through vibration may occur, etc. With all this and despite meticulous controls, things can still go wrong. Therefore, should there still be defective goods for whatever reason, we will of course assist you with that problem too. Our optimizing of goods service carries out:

• 100% sorting out of defective goods
• 100% repair or rework
• Re-packaging of goods
• Arrangement of new packaging (gift sets)

Accessories / Spare Parts Service is very important when you bring technical products into the market. The question arises if and how you can assure a constant supply of accessories and spare parts. The consumer surely expects to be able to purchase necessary accessories, e.g. a special bulb or a Hoover bag. If there is no perfect solution, the customer will soon get frustrated and will in future only buy a similar product if a supply of accessories / spare parts is guaranteed.

Pro. Q.C. Systems® can of course also take over this task for you. We store the corresponding parts and assure a cost effective mailing service. For ordering accessories or spare parts, we will design a product specific order sheet. With this the customers are able to convey their requirements clearly, without any problems. Of course, they can also order through the Customer Service Line.

Customer Care-Hotline offers care and advice, which nowadays is the most important ingredient in gaining customer favour and trust. The complex functions of even basic goods demand a competent partner who knows these products and can explain the way they work. We are therefore able to install telephone care for your business too.

We offer the following three services:

• Pro. Q.C. Systems®-Serviceline
• Customer-Serviceline
• Toll Free Customer-Serviceline

| Shipment Quality Control Inspection | Inspection Services |
| Quality Assurance Services | SuperService |
| Packaging Design & Documentation Service | After Sales Services |